GCS’ patent for the “system and method for dynamic call routing” enables service providers to perform data-intensive analysis in real-time which means every call is optimally delivered from a price, quality and business perspective.
Through receiving this patent, GCS’ dynamic call routing has provided the company with a sustainable competitive advantage for the future,” states Jay Meranchik, CTO of Global Convergence Solutions. “Our perspective on the industry aims to simplify and innovate call routing complexities that have impeded carriers in the past. GCS’ advancements offer significant cost benefits and position us as a true industry thought leader committed to serving customers’ needs.”
GCS’ Dynamic Route Management Solution unifies the routing intelligence and business policies for a carrier’s entire network. These advancements allow the network to dynamically leverage intelligence on a call-by-call basis in real-time. The GCS dROM product eliminates carriers’ need to spend and invest in building, updating and maintaining Least Cost Routing tables. GCS’ software solutions enable carriers to merge business systems to a single platform for reduced operational costs and higher levels of reliability through automation.