Clear generation divide as millennials avoid human interaction 20th September 2018

Employees plan to delegate tasks that they are not that confident with robots completing, and this has sparked research to show that millennials plan to use robots to avoid human interaction at work, commissioned by ABBYY. The research, of 1,200 employees in the UK, found that 17% of 18-34 year olds hate speaking to customers, yet only 4% of over 55s felt the same. What’s more, 1 in 10 (10%) of 18-34 year olds would delegate speaking to customers to robots, again compared to only 4% of over 55s.






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