TeamViewer unveils real-time assistance app for Apple Vision Pro

5th February 2024
Harry Fowle

TeamViewer has announced Spatial Support, an app to experience TeamViewer’s 3D visualisation and real-time remote assistance on Apple Vision Pro.

This app stands as a testament to TeamViewer’s innovation capabilities, speed, and efficiency for entering the next era of immersive assistance, after-sales support, and field service.

TeamViewer’s Spatial Support app on iPhone uses ARKit and the built-in LiDAR Scanner to capture detailed 3D models of devices in need of support. In a shared session, a remote expert using the Spatial Support app on Apple Vision Pro can then interact with the precise visual models captured on iPhone. Together, they have a synchronised 3D experience, with the expert guiding the on-site technician via annotations and 3D elements.

Brian Ballard, Senior Vice President Product Management & Solution Delivery at TeamViewer, says: “Remote support and assistance is part of TeamViewer’s DNA, and with Apple Vision Pro we are bringing a new level of fidelity, visual depth, and detail to our customers that just was not possible before. These unique immersive capabilities go far beyond desktop support and help customers who deal with real-world, complex objects convey critical information to those that can help them service machines, and systems out in the field. This results in a faster response time and fewer errors. Ultimately, it addresses labour shortages and the need for easy knowledge transfer by bridging the gap between on-site challenges and remote expertise." 

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