Apple expands Self Service Repair to Europe

27th June 2024
Paige West

Apple has expanded its Diagnostics for Self Service Repair software tool to 32 European countries, including the UK, France, Germany, and the Netherlands.

This move follows the initial launch of the tool in the US in December 2023. The Diagnostics tool provides users with the same capabilities as Apple Authorised Service Providers and Independent Repair Providers, allowing them to test products for optimal parts functionality and performance. Additionally, it helps identify which parts may need repair.

With this expansion, Apple Diagnostics for Self Service Repair now supports iPhone, Mac, and Studio Display models in 33 countries and 24 languages. This initiative is part of Apple's ongoing effort to extend the lifespan of its products. While Apple remains committed to providing safe and affordable repair options, the company prioritises designing and building long-lasting products.

As the company states: “The best type of repair for customers and the planet is one that is never needed.”

In line with this philosophy, Apple has published a whitepaper detailing its principles for designing products with longevity in mind. This involves striking a careful balance between product durability and repairability.

Customers can access Apple Diagnostics to assess whether their product requires repair. They can start a diagnostic session on a secondary device and check the status and performance of the device that may need repair. By following the onscreen prompts, users will know if their product needs repair and which specific parts need to be replaced.

The Self Service Repair programme, which launched in April 2022, allows individuals with relevant experience in repairing electronic devices to access the same manuals, genuine Apple parts, and tools used at Apple Store locations and by Apple Authorised Service Providers. The programme supports 42 Apple products and now includes MacBook Air models powered by M3.

Next year, Canada will become the 34th country to benefit from Apple’s Self Service Repair, continuing Apple's commitment to providing accessible repair options worldwide.

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