Cheetah Mobile launches smart vending robot globally

17th December 2020
Lanna Deamer

Cheetah Mobile, a global innovator in AI-driven robotic solutions, has announced its smart vending robot, FANBOT, to international markets. In contrast to traditional vending machines, the FANBOT can autonomously identify and approach potential customers in complex and high-traffic environments, such as shopping malls, retail stores, gyms, cinemas, libraries, hotel lobbies and airport terminals.

Through this targeted and proactive customer engagement, FANBOT is proven to achieve sales volume four times that of a traditional vending machine, selling one beverage every 110 seconds.

Technology breakthrough

Through its proprietary multi-sensor fusion environment perception system, the FANBOT uses biometric technology, not facial recognition, to identify potential customers by detecting people’s gender, age range and emotions within a 5-metre radius. Once identified, the FANBOT actively approaches the customer to promote products, engage in voice interactions and complete cash-less transactions.

Combined with the self-developed HDLE navigation system, the FANBOT dynamically reacts to its surroundings, avoiding obstacles instantaneously and ensuring safety at all times.

The space-optimising, high volume design can carry up to 66 different items, including beverages, snacks, stationery, beauty products and clothing. When running low on battery or inventory, the FANBOT automatically returns to the charging dock or restocking point. 

Operating with FANOS 3.0, the FANBOT creates an interactive customer experience and comprehensive sales management platform that includes surveys, performance reports, engagement data and customer feedback so the participating merchants can optimise their sales strategy. 

“FANBOT is our latest milestone in smart retail innovation. It revolutionises the passive experience of traditional vending machines, where people have to go out of their way to get what they need,” said Cheetah Mobile. “FANBOT proactively and autonomously brings the products to the customer, adding convenience to their routine. It also creates value-add and increases efficiency for the business owner.” 

To date, FANBOTs in China have interacted with people 605,477 times and completed 455,925 transactions, resulting in a 75.3% sales conversion rate. Cheetah Mobile expects that the global launch of the FANBOT will meet the contactless demand worldwide and drive sales for businesses across industries.

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