As a key partner of the Fast Passenger Processing System trial underway at Sydney Airport, Vision-Box has been recognised with an International Airport Review Award, for excellence in Passenger Experience and Seamless Travel. About 12,000 engaged members of the industry voted and elected the program, as an example of facial recognition technology being used to improve the passenger experience.
The vision is for a more seamless journey where your face is your passport. It’s the most complete end-to-end pilot of a biometric airport journey in the world, spanning the travellers’ course from check-in, through contactless baggage drop, lounge access and boarding.
Key aspects of the couch-to-gate biometric walkthrough program are being tested as part of the trial at Sydney Airport’s T1 International Terminal that began in June 2018.
The ecosystem of this single-token biometric journey is articulated through newly designed passenger interaction points which offer on-the-move processes and personalised engagement. A next-generation platform connects the passenger to their airport journey in real-time, prioritising the passenger experience and service excellence.
“We’re very proud to be able to partner up with Sydney Airport, who shares our traveller-centric vision of an airport, and to collaborate in redesigning the passenger experience. We’remaking history, taking advantage of biometrics, IoT, AI and other technologies. The potential is huge in improving the airport landscape and improving the passenger experience through personalised, value-based engagement,” said Miguel Leitmann, Vision-Box CEO.
Geoff Culbert, Sydney Airport CEO, added: “We’re proud to be at the forefront of this exciting technological evolution. Our globally leading facial recognition trial is part of our broader focus on finding new ways to use technology to drive a more seamless and convenient experience for our passengers.”