Altus Group has promoted Mike Todd to Operations Director. Todd has been with the company since 2015 and takes on the role in recognition of his significant contribution to after sales and customer support.
Todd joined Altus as a Spares and Logistics Manager and has progressed through five promotions over the last decade. His new role reflects the company’s dedication to developing internal talent and delivering exceptional service across its customer base. He now leads the After sales and Central Team, supporting customers throughout the lifetime of their machine ownership.
“Mike thoroughly deserves this promotion, and I’m delighted he has this milestone to celebrate in his tenth year with the company. Aftersales support is complex and often pressurised, especially during breakdown situations, but high-quality support is critical for our reputation in the market. With Mike leading the team, we’ve built a reputation as a safe pair of hands, responsive when needed and proactive when not. I’m really excited to see how the team continues to develop from this strong foundation; we’ve never been in a better position to succeed,” said Joe Booth, CEO, Altus Group.
After sales and ongoing customer support are key to Altus long-term success. Over the last five years, the company has focused on increasing the value of its support services while enhancing sales and marketing processes. Altus recognises that excellent support can be as significant a differentiator as the technical capabilities of its machines.
Recent milestones include rolling out a customer CRM, hiring experienced and skilled staff, merging technical teams, developing professional services, expanding service contracts, improving customer satisfaction, and maintaining ISO accreditations.
Altus has ambitious plans to further enhance its support capabilities through new hires, new services, and initiatives aimed at delivering more value to customers. Todd’s promotion reflects the company’s commitment to delivering excellent pre and post-sales support, and ensuring customers get the most from their equipment.
