This is particularly important in applications where the sensor must remain in place for long-term campaigns such as during an Annual Energy Prediction, when installed offshore or when mounted on a turbine.
In these campaigns, requirements for data continuity and the economic cost of recovering a sensor both demand the highest levels of reliability and support, now delivered by ZephIR Lidar.
As standard, ZephIR Care offers users: 3 years warranty, 3 years dedicated technical support engineer via telephone and to perform remote diagnostics, an IEC compliant met mast validation, optional daily monitoring, choice of data delivery (email, FTP, web interface, real-time), and a replacement ‘courtesy’ ZephIR 300 in any event where an infield issue cannot be quickly resolved remotely