Design

Software means swift claim resolutions through increased connectivity

14th January 2020
Anna Flockett

BluJay Solutions has announced that Aviva, the UK’s largest insurance company, has deployed BluJay’s MessageBroker EDI SaaS solution to power fast and agile data exchange. With over 33 million customers, Aviva processes thousands of updates and changes to insurance policies and records a day, resulting in millions of data transactions. The company decided to move from a legacy on-premise system to a flexible cloud-based solution. The project was calculated to increase agility and speed, reducing ongoing costs while helping ensure minimal disruption to business operations.

Aviva was advised by Gartner as to who the best vendors would be to help the company achieve its goals. BluJay was competitively selected from a number of candidates for its extensive market knowledge and ability to provide a fully hosted service. BluJay’s experience and high number of existing customers in the insurance sector also provided Aviva with opportunities for adding value to the MessageBroker solution through increased connections with the systems of its partners. 

BluJay’s MessageBroker enables Aviva to reduce the quantity of policy data being exchanged, streamlining business processes and improving the efficiency of sharing data with their partners. The solution handles all mission-critical data passing between policy holders, insurance houses, brokers and Aviva. The transition is also expected to deliver cost efficiencies by reducing the need for server maintenance and upkeep, allowing Aviva to focus on its core operations.

Nina Swanwick, Platform Manager at Aviva, said: “Defying uncertainty by delivering continuity, consistency, and convenience for our customers and partners is the essence of our business. By partnering with BluJay, we have helped ensure that our own operations are prepared for the digital-first future, while our customers are preparing for whatever life throws at them next.”

“The insurance sector is one that relies on fast, reliable, and secure data exchange,” said Sian Hopwood, SVP B2B Operations at BluJay. “Aviva handles hundreds of thousands of claims per year. Speed, accuracy, and availability are requirements for the company to keep up with customer demands and exceed expectations. We’re happy to be helping them power fast resolutions through increased partner connectivity with our MessageBroker solution.”

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