Artificial Intelligence

Tours with artificial intelligence travel technology

23rd January 2020
Alex Lynn

CodeGen has partnered with Walkers Tours to increase direct customer conversions and brand excellence through the use of its Artificial Intelligence (AI) travel technology solutions Review Spotter and Lia. CodeGen’s Review Spotter is a customer feedback analysis platform, while AI chatbot Lia, delivers human-like conversations online for speedy and informative customer engagement. 

Mark Melzack, Senior Sales Manager, CodeGen, commented: “We’re excited to be working closely with Walkers Tours, one of the most sought-after Destination Management Companies (DMC) in Sri Lanka. Managing tours for some of the leading travel agents around the world, it’s important to have the most transformative technology available in order to remain competitive in the travel sector.”

Walkers Tours Chief Executive Officer, Nalaka Amaratunga, added: "Continuous innovation has always been our ethos at Walkers Tours. Delivering value to our customers through intuitive technology enabled us to reinvigorate our brand and its presence globally amidst competition. With CodeGen’s Artificial Intelligence travel-tech product suite, ReviewSpotter and LIA; process and service optimisation, customer communications and review management are all streamlined and well connected for data-driven decision making.”

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