Artificial Intelligence

SelectQuote selects Artificial Solutions for conversational AI applications

2nd December 2021
Kiera Sowery

Artificial Solutions has announced that SelectQuote will work with them to rapidly build advanced conversational AI applications.

SelectQuote will deliver great customer service and increase operational efficiency by developing voice bots based on Vonage´s API Platform and Artificial Solutions’ offering, LUIS^Teneo, a cloud architecture and SaaS-based platform in Microsoft Azure.

The SelectQuote Enroller Voicebot, in production, works as a supplement to current enrollment process by handling parts of the enrollment process through the phone.

“We selected Artificial Solutions for their extensive catalogue of pre-built integrations, which mitigates risk and costs,” said Jaki Breland, IT Project Manager at SelectQuote Insurance Services.

“In working with LUIS^Teneo we can speed up development and deployments as well as make it easier to add functionality and channels making us more agile and faster in providing excellent customer experience”.

SelectQuote will benefit from Artificial Solution´s ability to connect frontend and backend systems, such as the Five9 Contact Center infrastructure, CRM and Insurance data to optimise their operations and develop better, faster and smarter conversational AI apps with support whenever they need it. With Artificial Solutions, SelectQuote also get access to extensive data insights.

“We are delighted that SelectQuote has chosen our platform Teneo to develop Conversational AI apps,” said Per Ottosson, CEO at Artificial Solutions. “LUIS^Teneo increases productivity and accelerates development, making it twice as fast to deploy bots based on Microsoft LUIS Cognitive Services.”

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