Artificial Intelligence

CodeGen AI chatbot deployed for Montenegro Airlines

3rd July 2020
Alex Lynn

Montenegro Airlines has partnered with CodeGen and released its AI chatbot, Lia to help service their customers and increase bookings. CodeGen’s Lia delivers human-like conversations online for speedy and informative customer engagement, providing rich content responses 24/7 with full automation. 

Mark Melzack, Senior Sales and Marketing Manager, CodeGen, commented: “We’re very excited to be working closely with Montenegro Airlines. Our AI chatbot, Lia has been proven with other clients to increase enquiries by more than 20% and is able to handle more than 80 per cent of conversations without human interaction.

“Available as a text or voice chatbot, Lia supports advanced context awareness for ‘human-like’ conversations. More and more airlines embrace AI chatbots like Lia to streamline their customer communications and help sell tickets, CodeGen is supporting clients like Montenegro Airlines with cutting edge solutions developed completely in-house by our AI experts.”

Montenegro Airlines is a national airline of Montenegro founded in 1994 operating schedule and charter services. They have developed continuously to meet the challenges of the market and keep abreast of modern technologies.

Montenegro Airlines operates flights to over 30 destinations, in 15 countries, successfully establishing an air bridge between Montenegro and Europe. It also has code-share agreements with several companies to widen its flight network. A small but reliable airline, it continues to innovate and expand.

Ivan Blagojević of Montenegro Airlines Commercial Department for Online Sales said: “CodeGen’s Lia chatbot helps service our customers 24/7 and helps them quickly find information they are looking for about our products and any market disruption. It also qualifies new enquiries to our contact centre. With Lia we are continuing to service our loyal customers by giving them cutting edge technologies to ensure their overall comfort and satisfaction.”  

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