Expansion of support packages

28th November 2023
Sheryl Miles

Fluke has announced the expansion of its Premium Care support packages, now encompassing a broader range of industrial and electrical tools.

The Premium Care service includes routine calibration, performance checks, repair, and replacement of accessories, ensuring tools comply with the latest standards. Customers also benefit from priority technical support for resolving equipment challenges efficiently.

Selected tools from Fluke's product line, including acoustic imagers, power quality analysers, PV testers, ScopeMeters, motor drive analysers, and process calibration tools, are now eligible for Premium Care coverage.

Technical Manager’s insights

Chris Ulfig, Technical Sales Manager at Fluke, highlighted the benefits of the Premium Care service.

"Fluke Premium Care is a means of ensuring any gaps in production and performance are kept to an absolute minimum by maintaining the continuity of our customers’ work. Less downtime means greater productivity, increased efficiency, higher profits, and more satisfied end-users. Additionally, equipment that is fully calibrated is not just reliable, it is safe – and the safety of personnel is non-negotiable. Fluke Premium Care takes away the headache of accidental damage or worrying about compliance, calibration, and performance testing to make the most out of your tools. It’s a no-brainer."

Ensuring tool efficiency

Fluke Premium Care offers a cost-effective solution for maintaining tools in optimal condition. It extends beyond the original product warranty, helping users avoid unexpected downtime due to damaged or uncalibrated equipment. Annual cost comparisons indicate significant savings in equipment maintenance and repair for those opting for a Premium Care plan. This service is particularly beneficial for customers requiring annual calibration or performance testing of their industrial tools.

The calibration and maintenance service provided by Fluke Premium Care ensures test tools always yield accurate results and adhere to current standards. Customers can expect expedited calibration, repair, and freight services, facilitating quicker return to work and enhanced efficiency, safety, and productivity.

Enhancing operational efficiency

Fluke's ii900 Industrial Acoustic Imager and ii910 Precision Acoustic Imager are now available with one or three-year Premium Care plans. These acoustic cameras aid maintenance teams in locating leaks in compressed gas systems, which can significantly impact operational costs. For instance, a 1/8” (3mm) leak in a compressed air line can cost over $2,500 annually, as per the US Department of Energy for Industrial Technologies.

Moreover, a 100hp air compressor, consuming around $50,000 in electricity yearly, can waste up to 30% of that energy on leaking air lines. Annual performance testing of equipment ensures accuracy and safety, especially when scanning large areas or hazardous environments from distances up to 50m (164ft).

For tools like power quality analysers or multifunction testers, regular calibration is essential to guarantee precise measurements and compliance. With Fluke Premium Care, the return on investment from these tools is significantly enhanced.

Direct expert access

Fluke Premium Care serves as a comprehensive solution, offering peace of mind to electrical contractors and maintenance technicians in various sectors, as well as decision-makers in charge of procuring electrical and industrial test equipment.

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