BlackBerry partners with ServiceNow to automate IT ops

12th October 2023
Sheryl Miles

BlackBerry has announced it has partnered with digital workflow company, ServiceNow, to automate device management for organisations.

The solution, which integrates ServiceNow's Flow Designer and BlackBerry UEM, will help reduce administrative burdens on IT teams across the most frequently leveraged device management tasks while maintaining the highest levels of security.  

Available now in the ServiceNow Store, the new, certified integration automates tasks including user activations, policy configurations, device commands. IT teams will be able to customise the UEM actions they would like to automate for a solution that is tailored to their organisation. 

"We are delighted to partner with ServiceNow and enable organisations to automate their IT operations," said Neelam Sandhu, Chief Elite Customer Success Officer, BlackBerry. "BlackBerry UEM and ServiceNow's Flow Designer are trusted around the world and across industries. This new integration will enable our customers to reimagine digital workplace productivity while continuing to enjoy the highest security posture."

"ServiceNow is pleased to welcome BlackBerry UEM to the ServiceNow Store," said Nick Tzitzon, Chief Strategy and Corporate Affairs Officer at ServiceNow. "BlackBerry's commitment to technology innovation and enterprise security is aligned with ServiceNow's. This partnership holds significant potential for our customers." 

BlackBerry pioneered the enterprise mobility management industry. Today the company's solution holds the most security certifications in the industry and is the only UEM to be named 2023 Customers Choice by Gartner Peer Insights.

ServiceNow's Flow Designer enables businesses to create end-to-end digital workflows to automate operations and improve efficiency and experience.

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