Yamaha Tech Grand Prix highlights best customer support

17th February 2022
Kiera Sowery

Yamaha Motor Robotics’ quest to recognise the best customer-support engineers from its global distribution network resumed this year at the World SMT Engineer Grand Prix 2021.

“Challenge Accepted” by 91 engineers from 13 countries, the test of knowledge and skill reached its climax at the championship final hosted online from YMC headquarters in Japan.

Among the contestants were eight engineers from the European region. Representing AssemRus and Universalpribor of Russia, ProSMT of Turkey, and Renex, the distributor for Poland, Romania, Serbia, and Slovenia, they demonstrated their expertise in a series of tests including creating line PCB data, programming, troubleshooting analysis, and remote machine support.

Renex’s Pawel Malinowski won the special award for customer support and achieved third place overall, receiving an official Yamaha prize, an iPad mini. Boosting the kudos for Europe’s network, Gökhan Asan of Pro SMT was fourth. Yamaha Motor Robotics Europe added to Pawel’s haul by presenting a stylish jacket. Showing off his new look, Pawel told how much he had enjoyed the competition and the opportunity to highlight the excellent support that customers in Europe – and Renex’s customers in particular - can rely on.

Congratulating both engineers, Ralf Keller, General Manager, Yamaha Motor Robotics Europe, commented: “Their outstanding performances showcase the excellence in our network and I look forward to seeing even more of our agents’ engineers from across Europe take up the challenge next year.”

The World SMT Engineer Grand Prix captures the energy within the Yamaha Motor Robotics global network and emphasises the support available to customers worldwide from knowledgeable, dedicated, trained, and tenacious engineers. Held for the second time in 2021, the contest will be back next year and is open to all engineers from Yamaha Motor Robotics distributors and representatives. Registration for entry is scheduled to begin in September 2022.

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