Samtec wins Bishop European Customer Service Survey

12th September 2023
Sheryl Miles

Samtec has ranked #1 in the 2023 Bishop and Associates European Customer Survey of the Electronic Connector Industry.

This is Samtec’s 12th consecutive win for the survey. From standard catalogued interconnects to high-performance designs, Samtec’s comprehensive product line supports interconnectivity needs across many industries, including industrial, military/aerospace, computer/semiconductor, automotive, datacom, medical, and instrumentation.

“Winning the Bishop and Associates European Customer Service Survey is a fantastic achievement,” said Ron Bishop, President and Founder of Bishop & Associates. “To win this survey again, in such a convoluted supply chain environment during the COVID chaos, reflects Samtec’s commitment to their Sudden Service principles.”

Sudden Service is Samtec’s unmatched customer support through initial design, purchase, delivery, and post-sale technical support. This includes free product samples, access to extensive technical online resources (including models, data sheets, white papers, and test reports), individualised design assistance, as well as innovative online tools to help streamline the design process.

About the survey

For this survey, Bishop & Associates surveyed electronic equipment manufacturers (OEMs), cable assembly manufacturers, contract manufacturers (CEMs), and distributors across Europe to determine how the connector industry, and selected connector manufacturers, are performing.

Respondents represented a variety of market sectors, such as industrial, automotive, electric vehicle, military/government, telecom/datacom, medical, Computer/Peripheral, Test/Measurement/Instrumentation, Consumer Electronics, transportation, civil aviation, and energy.

Respondents identified their job function as engineering (58%), purchasing (25%), or other (17%).

Survey results

Samtec was ranked as the #1 connector supplier overall in Europe. The survey consisted of many categories that were used to determine this ranking.

Here is a list of Samtec’s results by category:

  • #1 by Engineering
  • #1 by Purchasing
  • #1 by OEM
  • #1 by CEM/EMS
  • #1 by Distributors
  • #1 by Cable assembly companies
  • Samtec ranked #1 in product quality
  • #1 in meeting requested delivery date, ship date, and lead times
  • #1 in technical support and expertise
  • #1 with new connector design turn-around time
  • #1 in outside sales support; inside sales/customer service support
  • #1 in overall effectiveness in handling problems
  • #1 for obtaining samples
  • #1 website
  • #1 in the overall usefulness of website
  • #1 in ease of finding the connector product needed on the website
  • #1 in the availability of technical documentation on website
  • #1 in satisfaction in placing orders online
  • #1 by Engineering and Purchasing

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