Awards

Colt DCS applauded by Frost & Sullivan for its efficiency and value

20th September 2022
Sheryl Miles

Recently, Frost & Sullivan researched the global data centre infrastructure and operations industry and based on its findings, recognises Colt Data Centre Services (Colt DCS) with the 2022 Global Customer Value Leadership Award for its excellence in the sector.

Colt DCS's efforts and initiatives enhance the customer experience and ensures customer satisfaction levels are high. Its excellent customer service and ownership experience enable total flexibility and transparency, with respect to operations and management.

The company bolsters customer relationships to address current client needs.

Colt DCS ensures it develops long-term partnerships with customers to preserve their internal business processes with passion and ease. Colt DCS's vision is to be the most trusted and customer centric operator in the industry and it is evident of the effort and value they put into achieving this.

The company continues to finetune and perfect its operational efficiency strategies, offering value to customers, in terms of power availability and uptime, temperature, and security management.

The company continues to adapt its design with consideration to the evolution of cooling technologies, power density requirements, sustainability issues and driving innovations from both the technical and operational perspective. The company addresses unmet market needs through a customer needs identification process, and its pre-sale strategy prioritises collaboration, translating customer requirements into a tailored and flexible built-to-suit design, with the needed commercial framework to provide client services.

From Health and Safety to Physical and Cyber Security, Colt DCS understands and delivers to its customers' needs whilst ensuring a Continuous Improvement mechanism can take them further forwards, keeping up with evolving demands.

Colt DCS's customer request portal provides simple but slick access to Service Requests and a Customer Service and Transformation Team working alongside a robust Incident and Change Team ensures Customers receive 24/7 assistance from a human being should they need it.

The company maintains a high standard of data centre operation supported by an experienced and unusually long serving work force. Having this trusted and stable workforce is testament to the focus Colt DCS has on its recruitment, retention, and reward schemes.

The introduced 'internal performance control' governance approach works alongside various customer scoring criteria to ensure key functions maintain a high level of customer satisfaction and the Senior Management Team have full transparency of the activity and performance impacting the customer.

The introduction of Colt DCS's Autodesk BIM360 enhances collaboration, control, and planning and provides complete access to updated project plans, including creative tools to manage large-scale projects more efficiently. Again, testament to Colt DCS's Continuous Improvement approach and desire to ensure they are simple to do business with.

According to Gautham Gnanajothi, Global Research Director, Energy & Environment at Frost & Sullivan: "Colt DCS's unique Continuous Improvement mechanism of the post-sales process captures changing customer requirements and desires, feeding them into the business process. This ultimately adds new avenues of value addition to customers."

"Colt DCS has dedicated a tremendous amount of time and resources to invigorate and bolster its operational and design solutions that address current unmet market needs and anticipated future customer requirements. It offers high standards in operation and management, delivering a truly holistic solution and substantial value to customers," added Gnanajothi.

For its strong overall performance, Colt DCS is recognised with Frost & Sullivan's 2022 Global Customer Value Leadership Award in the data centre infrastructure and operations industry.

Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers, with a focus on improving the return on investment that customers make in its services or products.

The award recognises the company's focus on augmenting the value that its customers receive, beyond simply good customer service, leading to improved customer retention and customer base expansion.

Frost & Sullivan Best Practices Awards recognise companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.

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