Artificial Solutions wins prestigious MetriStar award

21st March 2023
Harry Fowle

Metrigy recognises Artificial Solutions and its solution, OpenQuestion, for its exceptional customer sentiment and business success.

Artificial Solutions has proudly announced that it has been named a MetriStar Top Provider in the Conversational AI category by research and advisory firm Metrigy.

The MetriStar Awards, based on insights from 1,695 CX and IT leaders, recognise technology providers whose customers have achieved high business success and above-average customer sentiment ratings. The awards program covers 14 key technology areas driving successful customer interactions.

Artificial Solutions has been recognised alongside other industry-leading companies such as Google in the Conversational AI category. The company's innovative voice and conversational IVR solution, OpenQuestion, powered by Teneo, has transformed the way businesses interact with their customers by offering faster and more efficient customer service through natural language conversations.

Metrigy's MetriStar reports also feature recognitions for Top Customer Business Success and Top Customer Sentiment, based on research participants rating providers on various key performance indicators, such as technical features, reliability, security, value, innovation, and more. The MetriStar Top Provider Award honours those providers that excel in both customer sentiment and business success metrics.

Artificial Solutions' CEO, Per Ottossson, said, "We are honoured to receive the MetriStar Award as a top provider in AI. This recognition reaffirms our commitment to providing innovative and effective solutions that drive meaningful business results for our clients. We are proud to be in the company of other industry leaders and look forward to continuing our work in revolutionising customer service through AI."

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