The VLSIresearch annual Customer Satisfaction Survey on Chip Making Equipment is the only publicly available opportunity for chip manufacturers to provide feedback on their suppliers since 1988. VLSIresearch received feedback from more than 550 organizations worldwide for this year’s Survey. The five star suppliers garnered the highest ratings from customers and performed exceptionally across all rating categories in cost of ownership, quality of results, product performance, customer service, technical leadership, and commitment. Advantest and Advantest Group companies have received the Five Star Award eight times since the star-rating system began in 2005.
The five star ratings are designed to publicly recognize companies who are the best in key customer satisfaction metrics, said G. Dan Hutcheson, CEO of VLSIresearch. For the past three years, Verigy has achieved consistently superior ratings among SOC and memory test suppliers in our survey. This is an excellent achievement and reflects how much customers value Verigy’s commitment to their satisfaction.
This recognition validates that Verigy is continuing to deliver the industry’s highest quality products and services to our customers, said Hans-Juergen Wagner, Verigy president and CEO. We appreciate the support and loyalty of our customers and we reiterate our total commitment to them. As we move forward in our integration process with Advantest, we intend to maintain a strong focus on product innovation to offer our customers the best products and technologies available in our industry.