Analysis

SailPoint names Andrew Kahl as Chief Customer Officer

22nd January 2019
Lanna Cooper

SailPoint Technologies has announced the appointment of Andrew Kahl to the role of Chief Customer Officer. In this role, Kahl will be responsible for driving the integrated customer experience for every SailPoint customer while continuing to enable and scale SailPoint’s growing post-sale partner community. He will also oversee SailPoint’s customer success, professional services and support teams, globally.

“This appointment underscores our fierce commitment to our customers’ successful journey with SailPoint and is a critical step as we look to scale to thousands of customers. In his role, Kahl will help us to maintain our relentless focus on driving the best-in-class customer experience our customers have come to expect from SailPoint,” said Mark McClain, CEO and Co-Founder of SailPoint.

“Customer success is in our lifeblood as an organisation and I am confident that Kahl will make that his continued charter in his new role with us.”

Kahl brings a wealth of experience building and leading global customer-focused organisations and creating strategies that drive operational excellence and truly unique customer experiences. 

He most recently served as Senior Vice President and General Manager of Global Customer Success Services at Juniper Networks. Prior to that, he spent over three years leading and transforming customer success delivery at NetApp, and also co-founded and led CREDANT Technologies for 12 years before it was acquired by Dell.

“SailPoint is built on a set of core values and a company culture that places a heavy emphasis on the success of its customers,” said Kahl.

“I am thrilled to become the ‘voice of the customer’ on SailPoint’s executive team and look forward to building on that customer-centric culture to drive the best possible experience for all customers at SailPoint.”

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