Lantronix’ Spider Keyboard Video Mouse (KVM) Saves Time and Money for netdirekt and its Clients

netdirekt provides its clients with innovative and easy-to-use tools and applications to take the difficulty out of administering their servers. Prior to using Lantronix’ Spider, netdirekt’s support team would often manually troubleshoot server issues for clients, which resulted in an inefficient use of time and technical talent. Now, netdirekt’s clients can perform routine maintenance, install operating software or troubleshoot their own servers 24/7, without having to call on the customer care team.

“Before we started using the Spider, if a client had a problem, our technical support team devoted on average of 30 minutes to help the client solve the issue,” said Wiethold Wanger, president at netdirekt. “Now, helping a client is as quick and easy as connecting a Spider. The Spider is the type of solution we look for as a hosting provider, and Lantronix offers the professionalism and reliability we look for in a solution provider.”

Lantronix’ Spider is an affordable, flexible and scalable remote access KVM over IP solution that requires minimum cable support, which helps de-clutter server racks. Connected directly to a server, the SecureLinx Spider guarantees non-blocked access from any Web browser for full BIOS-level server control. Unlike traditional KVM over IP devices, where multiple dedicated servers connect to a single KVM over IP switch, each SecureLinx Spider is connected to a single dedicated server. This allows customers, such as netdirekt, to effectively increase the security of remote management and adds remote IP users one server port at a time.

“netdirekt is a great customer and perfect showcase for how our Spider can drive immediate gains in efficiency,” said Jerry Chase, CEO of Lantronix. “Making our customers’ jobs easier so they can more effectively run their business is a primary goal for us. We’re pleased to be working with netdirekt.”