Analysis

Joint effort aims to connect callcentre databases

25th November 2014
Barney Scott
0

ITTIA and E2S announce a joint effort to connect and mobilise call centres through database synchronisation. Using ITTIA DB Sync, Android tablets can access call centre data stored in an existing relational database, such as Microsoft SQL Server, or Oracle Database. With this technology a call centre can experience time and cost savings through greater efficiency.

Three important challenges appear when developing software to synchronise Android tablets: merging data, efficient communication and security. Mobile devices cannot rely on a dedicated Internet connection, so asynchronous merge capability is essential. Furthermore, connecting an Android app to the cloud or to a company network requires both a network protocol and an authorisation framework.

ITTIA DB Sync solves all three problems by connecting databases embedded in Android applications to a central database. Changes to each database are tracked automatically and shared over a secure connection. The initial setup and authorisation of each tablet allows fine control over exactly which records each person can access and modify. With ITTIA DB Sync, Android applications deliver an enhanced mobile experience both online and offline.

ITTIA DB SQL, a related product, is a relational database library for Android and other mobile platforms. With a rich tool set for data management and small-footprint architecture that provides high-speed mobile synchronisation capability, ITTIA DB SQL can automatically detect conflicts and provide multiple options for resolution. The benefits of using ITTIA DB SQL for Android apps on mobile devices and embedded systems include data fragmentation, concurrent shared access, and low cost of development.

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