Home > News & Analysis > Full-Band Capture Remote Diagnostic Tools Reduce Operator Costs with New Levels of Customer Service for Cable Operators

Analysis

Full-Band Capture Remote Diagnostic Tools Reduce Operator Costs with New Levels of Customer Service for Cable Operators

6th August 2012

Broadcom

ES Admin

0 0

Broadcom has revealed a full suite of remote monitoring and diagnostic capabilities based on its Full-Band Capture digital tuning technology. By capturing the entire 1GHz cable spectrum, Broadcom's remote diagnostics provide access to real-time data and visibility into a user's home coax network for quick problem diagnosis and better overall customer service.

Broadcom will demonstrate the technology at CableLabs Summer Conference in Keystone, Colorado August 5-7.

Key Features:
•Broadcom's Full-Band Capture Remote Diagnostics technology can be implemented on the company's entire cable set-top box, gateway and modem platforms using Full-Band Capture digital tuning technology chipsets. Tailored to individual operator needs, operators can gather troubleshooting information without impacting customer video or data service. New remote diagnostics features include:
-Advanced diagnostic capabilities including demodulator statistics and RF spectrum analyzer functions.
-Active non-intrusive monitoring to provide continual checks without impacting user viewing or broadband experience.
-Integration with the TR-69 protocol, Simple Network Management Protocol or other web server-based protocols to provide both remote and home access to real-time RF diagnostics data.

Availability:
Broadcom's Full-Band Capture Diagnostics platforms are available today and supported on all cable set-top box, modem and gateway platforms with Full-Band Capture digital tuning technology.