Digi-Key sales support through the innovation process

7th September 2020
Alex Lynn

Digi-Key’s business model is built on putting the customer first and backed by the principles of consistency and continuity. We provide more than 10.2 million products globally, with more than 2.2 million in stock and available for immediate shipment, and from over 1,200 quality name-brand manufacturers.

By Tom Treichel, Senior Director, Global Assigned Accounts at Digi-Key Electronics

Our global sales team is dedicated to supporting customers through every step of their innovation and design process. We’re often the first point-of-entry into Digi-Key that a customer encounters, and our team takes great pride in helping customers obtain the parts they want from our large inventory supply, in the timeframe they need them in.

Business development team members all around the world support their local markets. Our global team brings local knowledge, practices and local language expertise to their specific customer bases. And our sales offices in Munich, Enschede and Tel Aviv provide local sales and customer service support in local time and multiple languages.

In the European market and beyond, we’re committed to offering the widest selection of products and high levels of inventory to ensure customers can get what they need, when they need it. Combining this commitment with our online model and high-quality customer service contributes to a reliable, consistent customer experience, particularly during difficult times.

Digi-Key’s central warehouse in the US serves our customers globally to provide consistency and efficiency through times of change. We have strong relationships with our logistics partners, bringing another layer of assurance to our customers. We are able to get product to most parts of Europe within a couple of days, consistently, and normally within 48 hours. 

We are also continuing to invest in our customers through new tools, and support, including the addition of more than 200 new suppliers and 300,000 new products. One tool we recently developed is online scheduling, which gives Israeli customers the convenience of planning and placing orders in advance, in their local currency.

Customers such as contract manufacturers, OEMs and others, who may be seeking quantities beyond their typical engineering or prototype quantities, now have the ability to manage planning and deliveries from an easy online scheduling tool, with no minimum order or quantity. To get started, customers simply need to register online.

Through the pandemic, our business model positions us with substantial inventory to offer minimal disruption to our customers, and we have worked closely with our multiple carrier partners to mitigate impact on cargo plans.

As the electronics components industry navigates these unprecedented times alongside our customers, Digi-Key remains committed to being a trusted and stable distribution partner. We also always welcome customer feedback to ensure we are being the best partner possible as our customers navigate these difficult times.

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