The award was presented by Mike Buetow, President, PCEA, to Robert Horowitz, MIRTEC’s National Sales Manager, during a ceremony held on 10 October 2023, during the SMTA International Exposition.
“We are extremely proud to have received this prestigious award as it is a testament to the consistent high quality of customer support that has made MIRTEC a market leader,” stated Brian D’Amico, President of MIRTEC’s North American Sales and Service Division. “We take great pride in our ability to provide prompt, courteous, and knowledgeable support to our valued customers. It is a pleasure to accept this award on behalf of our talented support staff for a job well done!”
MIRTEC has earned a total of 10 Service Excellence Awards over the last 15 years based on its outstanding ratings in Customer Satisfaction. With over 30 sales and support centres located strategically throughout North America, the company is able to provide its customers with a full range of services including consultation, installation, equipment training, and after-sales support.
Sponsored by CIRCUITS ASSEMBLY, the Service Excellence Awards for Electronics Manufacturing Services (EMS) providers and electronics assembly suppliers aim to honour companies that excel in the critical area of customer service. In its 31st year, the programme serves as a benchmark for participants to assess their customer satisfaction relative to their peers, and it is independently audited by a third party to ensure its integrity.
MIRTEC continues to set the industry standard for Excellence in Test and Inspection Technology. MIRTEC products have been extremely successful in both high-volume / low-mix consumer electronics manufacturing as well as low-medium volume / high-mix, high-complexity medical, automotive, aerospace and defence manufacturing environments.
