Service and support strategies for mass-market EV fleet

The market for EVs is growing at an unprecedented rate, as customer demand for the convenience of electrified products combines with the aspirations of governments and regulators to improve urban air quality and reduce national carbon dioxide emissions. Supporting this adoption of EVs requires a transformation of automotive aftersales service networks, which currently constitutes a market with combined global revenues of over $800bn.

The one-hour webinar, entitled Electric Vehicle Service & Customer Support, will be hosted by Daniel Foster, senior manager of Ricardo Strategic Consulting’s Detroit office. The topics covered will include three key elements of a future optimised EV service and customer support strategy: service engineering, including battery life modelling; parts supply and operations, including sourcing, storage and distribution strategies; and end-of-life management, including effective recycling and battery second-life opportunities.

The content of the webinar builds upon Ricardo’s extensive strategic and technical consultancy support in the electrified vehicle space, and is likely to be of wide-ranging interest across the global ecosystem of EV design, production, distribution and sales, service, leasing, recycling and fleet ownership. 

To register for this free webinar, click here.