problem calls occur infrequently but often enough, they can negatively affect productivity and efficiency of a thriving business. Such calls are often not reproducible or predictable. For example: there is voice in one direction but not the other, there is echo, or noise, or level issues in one direction and not the other, there are signaling issues such as - no wink, no ringing, no ringback, no call connection, etc. There are also issues like mid-call digits not being passed reliably during an IVR transaction, and digits being split or merged causing incorrect called or calling numbers.”
He added, “When such calls occur and users complain, engineers need data to analyze as to why such a problem occurred, but the volume of calls presents a situation like searching for a needle in a haystack. GL's CDR Analysis System is designed for just such conditions. By capturing all calls and all events (including voice quality) during the call, the CDR Analysis System allows one to understand and analyze the captured call detail records, and troubleshoot call failures to provide insight into overall performance.
The system also permits: Capture for extended periods of time from hours to months, Search for calls of interest while live capturing continues, Drill-down to problem calls for post analysis, Monitor daily operations thru call statistics, Analyze and identify customer and employee calling patterns, Monitor usage of trunks on a daily or weekly basis.”
Mr. Kulkarni further added, “The CDR Analysis System can capture and analyze calls on any network type, such as TDM, IP, or Wireless. Signaling, alarm, and call capture over IP or TDM lines is performed with capturing tools such as PacketScan or T1 E1 Call Capture and Analysis. Additional tools such as PacketScanWeb, NetSurveyorWeb, and Excel Addins can be used for statistics, graphical features, and automation.”