ACF Technologies Articles
Tech and the 'CX' could save the high street, says ACF
In this opinion piece by software company ACF Technologies explains, shopping has moved online and physical stores are dying in their thousands. But survival is possible – if brands embrace the power of tech, particularly in terms of the CX (customer experience) to personalise the in-person experience.
Health data from wearable tech could save lives & the NHS
Using the data provided by wearable tech such as sports watches and smartphone health apps could highlight serious medical issues in real-time and – if allied to NHS IT processes – automatically trigger a clinical reaction without the normal GP referral process, potentially saving thousands of lives and billions of pounds a year. So says medical health expert, Ashley Davids.
Tech-first banking is 'leaving people behind'
With the future of bank branches in peril and digital finance at an all-time high, the banking world is leaving a lot of people behind, says Newcastle Building Society’s head of customer contact Stuart Fearn.