y appointed Training Officer Nick Curtis’ remit is to ensure that customers will gain an insight into the full range of Oxford Instruments’ etch, deposition and growth systems in order to maximise their performance and process capabilities. Nick joins Oxford Instruments with many years experience in customer and in-house training for a large technical company, and is ideally suited to developing the training programmes at OIPT.
“We build long term relationships with our customers based on trust and respect, and want to ensure that they capitalise on the capabilities of their ‘Oxford’ systems”, says Mark Vosloo, Sales and Customer Support Director at Oxford Instruments Plasma Technology, “Working with Oxford Instruments’ trained System Technicians & Engineers, customers learn how to optimise the performance of their system. In addition our Applications Team and Development Scientists conduct Process Training courses in our extensive UK applications laboratories, tailored to individual customer requirements.”
Recent courses have resulted in numerous satisfied customers: “All our questions were answered and I have to say that I was very content with the course”, commented Matthias Edler, University of Leoben; “You supplied good, solid, thought-provoking information,” said Hilary Tanner, L-3 Communications EOS. Michael Hume, University of Alberta, Canada was equally pleased with his course, “I enjoyed the course and learned a lot about Ion Sources. The knowledge gained about sources should prove extremely valuable.”
Oxford Instruments offers a programme of System User and Maintenance Training Courses to help train customers' staff at its factory near Bristol, UK, in addition to on-site customer training. Courses are available for the FlexAL & OpAL ALD systems, the full range of Plasmalabâ plasma etch and deposition systems, and Ionfabâ ion beam systems.
The aim of the courses is to ensure optimised system operation, increased productivity, and consequently to reduce down time to a minimum and reduce service costs, while reinforcing long term relationships with customers based on trust and respect.