IP Center of Excellence announced by Rimhub
News Release from:
10 August 2012
Rimhub has today announced the launch of its IP Center of Excellence, comprised of IP Support Services for Telecom/VoIP companies. The new addition to its portfolio of services provides customer on-boarding, provisioning, NOC, IP-fraud prevention, and application software development.
Rimhub’s IP COE, is comprised of about a dozen BroadSoft certified engineers and IP/VoIP experts. BroadSoft is a telecom industry leader providing VoIP application server solutions, and Rimhub has been supporting telecom companies that utilize BroadSoft’s platform for more than 5 years. “The idea of building and expanding support services focused on serving BroadSoft customers gave rise after numerous discussions with telecom companies and hearing common requests for help with platform integration, streamlining processes, and how they could get the most out of BroadSoft’s platform,” states Omar Paul, Vice President of IP Services for Rimhub. “In response, Rimhub worked with BroadSoft to create the IP Center of Excellence, further enhancing our ability to provide exceptional IP support to our customers.”
Rimhub’s IP COE is the first organization outside of BroadSoft that provides specific support services to its solutions and products. The COE serves telecom service providers targeting consumer and enterprise segments, utilizing a wide array of services that include hosted turnkey IP-PBX platform solutions, application development, subscriber migrations, IP-PBX fraud management, service provisioning, and NOC services. Consistent with all of its existing lines of managed services, the new IP COE also aligns with Rimhub’s objective of creating value for clients, such as by improving customer experience, increasing revenues, reducing operating costs, and increasing free cash flow.