Oxford Instruments, OIPT, Oi Service

Flexible Support Agreement Packages Launched By Oxford Instruments

News Release from: Oxford Instruments
22 December 2009

Oxford Instruments Plasma Technology (OIPT) has launched new, flexible and personalised "Oi Service" Flexible Support Agreements to suit its customers' individual requirements.
OIPT Support Agreements offer numerous benefits, including great cost savings on both time and spares, reduced lifetime cost of ownership due to regular maintenance, and reduced downtime. Additional savings can be made when customers purchase a 3 or 5 year contract.

Recognising that customers have varied and diverse needs, OIPT’s new Support Agreement packages are based on a ‘Pick and Mix’ concept – the customer can select from a number of options to create a Support Package tailored to their precise requirements, rather than have the rigidity of taking set services, some of which they may not need.

Comments OIPT’s Customer Support Sales Manager, Diane Stubbs, In formulating this new ‘pick and mix’ concept we are encouraging our customers to choose the support that suits them best. This will ensure excellent value support, coupled with the knowledge that customers’ systems are being maintained by highly skilled OIPT Field Engineers.