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Agilent Technologies Recognized by Frost & Sullivan for Outstanding Customer Service Leadership in Calibration Services

News Release from: Agilent
01 June 2012

Agilent Technologies Inc. today announced that Frost & Sullivan recognized Agilent with the 2012 Europe Frost & Sullivan Customer Service Leadership Award for Calibration Services. "With a highly integrated team of professionals and an unswerving focus on resolving customer queries and meeting their changing requirements, Agilent has performed exceedingly well in terms of delivering the highest quality of calibration services," said Frost & Sullivan research analyst Prathima Bommakanti.

“A high degree of responsiveness to customer feedback and steady customer interaction has helped the company develop better services, while gaining a reputation for utmost reliability and trustworthiness.”

“Providing the highest levels of repair and calibration services to all Agilent’s European electronic measurement equipment customers has always been a key focus for us,” said Chris Rennie, general manager for Agilent’s service and support unit for Europe, the Middle East and Africa.

“Our continuous improvements in operational excellence and a recently expanded range of services across Europe have helped drive our customer satisfaction to an all-time high. I am delighted for our whole team to see all their efforts recognized through the Frost & Sullivan 2012 European Calibration Service Leadership Award.”